Terms and Conditions

Effective Date: January 1, 2022

By opting in to receive SMS messages from Lancaster Ketamine Institute (“we,” “us,” “our”), you agree to these Terms and Conditions (Terms).

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SMS Messaging Service

By providing my phone number, I consent to receive SMS text messages from Lancaster Ketamine Institute for appointment reminders, marketing messages, and general two-way communication about my care. Message and Data Rates may apply.

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Message Frequency

You will get more than one message from us unless you opt-out, and while messaging frequency varies, you will likely receive only messaging as it relates directly to your care. Lancaster Ketamine Institute reserves the right to alter the frequency of messages at any time to increase or decrease the total number of messages. Lancaster Ketamine Institute  and carriers are not liable for delays or undelivered messages.

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Message and Data Rates

Message and data rates may apply based on your mobile carrier’s terms.

Privacy Policy

Your information will be handled in accordance with our Privacy Policy 

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Cancellation/Opt-Out Instructions

You can opt out of receiving SMS messages at any time by replying STOP to any message we send you. After you opt out of text messaging, you will receive one additional message confirming your request has been processed.

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Help/Customer Support

Text the word HELP for support. You may also contact us directly at 717-553-0530 or hello@lancasterketamineinstitute.com.

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Liability

We are not responsible for any charges, errors, or delays in SMS delivery or undelivered messages caused by your carrier or third-party service providers.

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If you are in a life-threatening situation, call, text, or chat 988 or 1-800-273-TALK (8255) to get immediate help.Lancaster County Crisis Intervention: 717-394-2631

 

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